Frequently Asked Questions

How do I access Identity Online from my mobile device?

You can access Identity Online anywhere – no apps required. Simply sign in to Identity Online with your phone or tablet’s browser and you’re ready to go.

What are the technical requirements for using Identity Online?

Identity Online is available anywhere you have internet connection. You do not need to install anything, all that is neccessary is a modern web browser.

How can I reset someone's password?

You can send a password reset to any user from the login page. Click on the "Forgot password?" under the login prompt, then enter their email address to send them a password reset email.